Privacy Policy

1. Introduction

Botgate AI Technology OÜ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our computer management services.

Company Information:
Botgate AI Technology OÜ
Registration Number: 14663537
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Viru väljak 2, 10111, Estonia
Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Fill out contact forms on our website
• Request quotes for our services
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact information (email, phone, address)
• Company name and job title
• Business requirements and project details
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our computer management services
• To respond to your inquiries and provide customer support
• To process service requests and deliver proposals
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or consent to marketing communications
• Contract: To fulfill our contractual obligations in providing services
• Legitimate Interest: For business operations, improving services, and security
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (hosting, analytics, etc.)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of others

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing your data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of the services provided
• Legal and regulatory requirements
• Potential for future business relationships
• Resolution of disputes or investigations

9. International Data Transfers

As we are based in Estonia (EU) and provide services in Azerbaijan, your personal data may be transferred to and processed in different countries. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: